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SHIPPING AND DELIVERY
Please note that purchasing products from this site means that you agree to the following shipping and delivery details as they form part of the terms and conditions of purchasing from us.
Products cannot be picked up or returned in person unless specifically stated in the product detail section of the products on offer or if advised by us in writing.
Workplacesafetywarehouse.com reserves the right to select shipping companies and we may use Fedex, UPS, TNT, Parcel Post, Express post, Air Parcel Post, Freight Forwarder or Australia post, with or without registered mail.
Typically, Airbags are used for small orders and larger orders are sent by road service. TNT is the preferred carrier.
Using an order with a Melbourne Australia delivery address as an example, Airbags are normally an overnight service but you may need to add 1 to 2 days for regional delivery.
The general service level from TNT is as follows:
-Monday/Tuesday orders should be delivered into Melbourne metro by Friday, but please add 1 to 2 days for regional delivery.
In general, please allow approximately 3 to 7 days for delivery within Australia.
Receipt of products
Ordering from this site means that you agree to an ATL (Authority to Leave) on your order. This means that, though an adult signature is preferred at the point of drop off, if one is not available, the order will be left at your front door or side gate for example, with no signature for proof of delivery being obtained.
We cannot accept responsibility if your order is lost or stolen if this occurs so please nominate a shipping address where an adult will be on-site to sign for your order.
If you do not wish your order to be left without a signature, please let us know by using the "Additional instructions to WorkplaceSafetyWarehouse.com" link when paying for your order but note that, if no adult is there to sign for the order it will be returned to the despatch point and you will likely need to pay additional costs and/or go to the despatch point to pick up your products.
Should you supply the wrong delivery address on your order, we are charged a $22 ‘Futile Delivery’ fee from the shipping company and will need you to pay this cost before we can re-ship.
If delivery of any package is refused at the shipping address you nominate, you are responsible for any and all outgoing and return shipping charges, including any hazardous materials fees that might be payable.
Local and International orders
All our products listed can be ordered and shipped to addresses within Australia.
Workplacesafetywarehouse.com can accept international orders for many products to many different countries but will advise you and REFUND YOUR MONEY IN FULL, if we are aware that we are unable to ship to your specific location shortly after you've placed your order.
Workplacesafetywarehouse.com will not take ANY responsibility however, for packages seized due to your country’s customs laws or other legislation, and it is your responsibility to ensure the receipt of Workplacesafetywarehouse.com products adheres to all legislation at the shipping address you nominate.
Any customs or import duties, taxes or other costs charged once the parcel reaches the country you nominated for shipping remain your responsibility.
If Workplacesafetywarehouse.com should inadvertently ship product different to that ordered, please click the Contact Us link as soon as possible and we will endeavour to correct the error quickly and at no additional cost to you.
Note that there are no returns available on items not in resalable packaging or without a Return Authorisation (RA) number which will be issued to you after your first contact. Note these RA numbers expire 30 days after issue.
In addition to this, we cannot accept returns on protective clothing lines due to improper fit so please take care when ordering and ask us for more information if unsure.
Cancelling or Changing Orders
Because most orders are acted on immediately after receipt, it is difficult to make changes once placed, so please ensure your order is correct before checkout. If you do need to modify or cancel your order, click the Contact Us link and we’ll try to accommodate you if possible. A fee may be charged for changes to orders at our discretion.
Purchase of some products may be subject to restrictions in some countries so we cannot accept orders for all products from all parts of the world. Purchases from our suppliers are also subject to varying availability of which we are sometimes unaware. Significant changes in price or exchange rates can also sometimes cause issues. For these and other reasons, Workplacesafetywarehouse.com reserves the right to REFUND ALL MONIES PAID BY YOU IN FULL within 48 hours of placing your order and cancel any order you place without reason. In some instances, we may be able to secure products requested from different suppliers, under different conditions, or otherwise be able to re-quote a sales price to you, and you may wish to re-order.
In certain circumstances, we may refuse future service to specific shipping addresses or clients.
All products are shipped from the Australian warehouse to any address in Australia including Melbourne, Sydney, Canberra, Brisbane, Hobart, Adelaide, Launceston, Darwin, Perth, Victoria, NSW, ACT, WA, NT, SA, QLD and Tasmania, as well as most countries around the world (non-restricted items only), with special deals for customers in Australia, USA, South Africa and New Zealand. Please contact us for shipping prices and delivery times outside of Australia.
Never take your eye off safety
We're continually expanding our range with even more great safety equipment, so make sure you check back often. If you can't find something you're after, click this contact us link and we'll try to find it using our network of overseas and Australian safety product suppliers.
Copyright WorkplaceSafetyWarehouse.com 2015
Last page update: Jan 30, 2015